FAQ

1. What is your return policy?

We offer hassle-free exchanges within 14 days of purchase. Items must be in their original condition. Please visit our Returns page for more details. Return postage is covered by the customer.

2. Do you offer free shipping?

Yes! We offer free Australian shipping on orders over $150. For orders under $150, affordable shipping rates apply. 

3. How long will my order take to arrive?

We aim to dispatch orders within 1-2 business days. Shipping times vary based on your location, but most Australian orders arrive within 3-7 business days. Please contact us for international delivery timeframes.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey to your door.

5. Are the items new or pre-loved?

Yes. Unless otherwise stated, all products are in excellent condition, with any imperfections clearly noted in the product description.

6. How do I know what size to order?

If an item runs large or small, we’ll make sure to let you know in the description.

7. Do you offer gift cards?

Yes, we do! Gift cards are available in various amounts and make the perfect present for friends and family. In store gift cards can be purchased directly through this link 

8. How does the ‘Buy Two, Get $10 Off’ promotion work?

It’s easy! Simply add any two items to your cart, and $10 off will automatically be applied at checkout—no code needed!

9. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped.