Refund policy
RETURNS, REFUNDS & BUYING VINTAGE
At Love Bubble Co., we want you to feel informed and confident when purchasing vintage and pre-owned clothing. Please review the description, photographs and available measurements before ordering. Contact hello@lovebubbleco.com.au if you need further information.
CHANGE OF MIND & FIT
We do not generally accept returns or exchanges for change of mind, personal preference or incorrect fit where the item and its measurements have been accurately described.
This does not affect your rights if an item is faulty, incorrectly described or otherwise fails to meet applicable consumer guarantees.
FAULTY OR INCORRECTLY DESCRIBED ITEMS
Nothing in this policy excludes or limits your rights under Australian Consumer Law or other applicable mandatory consumer law.
For a major problem, you can choose a refund or replacement. For a minor problem, we may initially offer a free repair. If it cannot be resolved within a reasonable time, further remedies apply.
Many of our pieces are unique, so an identical replacement may not be available. Store credit will not replace a refund you are legally entitled to unless you agree.
HOW TO CONTACT US
Please inspect your order on arrival. We encourage you to report visible issues within seven days where possible so we can investigate promptly. This is a request, not a deadline limiting your consumer rights.
Email hello@lovebubbleco.com.au with:
• Your order number or other proof of purchase.
• A description of the issue.
• Clear photographs, where possible.
Please contact us before posting an item so we can provide the correct return address and instructions.
RETURN POSTAGE & REFUNDS
For a confirmed fault or failure to meet a consumer guarantee, we will reimburse reasonable return postage costs. Please retain your postage receipt.
Refunds will be made to the original payment method unless otherwise agreed.
VINTAGE CONDITION
Vintage and pre-owned clothing can show fading, print wear, repairs, fraying and other signs of previous use. We inspect our garments and aim to describe and photograph relevant condition details clearly.
Age-related wear is assessed in the context of the item’s description, age, price and disclosed condition. Buying vintage does not remove your consumer rights, and undisclosed issues will be assessed individually.
MEASUREMENTS & FIT
Sizing varies between brands, countries and decades. Please compare the listed measurements with a similar garment that fits you well rather than relying solely on the tagged size.
Some older listings may not include measurements. Please contact us before purchasing if you need measurements or additional photographs.
OUR APPROACH TO DATING & IDENTIFICATION
We assess garments using observable details such as labels, construction, manufacturing techniques and print characteristics. Where an era or other detail cannot be established confidently, we use qualified wording.
If you believe an item’s age, brand or other characteristics differ from its description, please contact us with the relevant information so we can investigate.
INTERNATIONAL ORDERS
This policy applies to Australian and international orders, subject to applicable mandatory consumer rights.
Please contact us before arranging an international return. We will provide packaging, postage and customs instructions appropriate to the circumstances.
For duties or taxes paid directly to a customs authority, any refund may need to be requested from that authority. This does not limit any reimbursement or compensation required by applicable law.