Terms of service
TERMS AND CONDITIONS
1. ABOUT US
This website is operated by The Love Bubble Collective, trading as Love Bubble Co., ABN 20 726 831 469.
Throughout these terms, “we”, “us” and “our” refer to The Love Bubble Collective.
These terms apply to your use of our website and purchases through our online store. Please read them alongside our Shipping Policy, Return and Refund Policy, and Privacy Policy, available through our website footer.
Our online store is hosted by Shopify, which provides the platform we use to sell our products.
2. YOUR CONSUMER RIGHTS
Nothing in these terms or our other policies excludes, restricts or limits any rights, guarantees or remedies available under Australian Consumer Law or other applicable mandatory consumer law.
If any part of these terms conflicts with those rights, your statutory rights take priority.
Buying vintage, pre-owned or sale items does not remove your consumer rights.
3. OUR PRODUCTS
We sell vintage and newer pre-owned clothing and accessories. Many pieces are unique or available in limited quantities.
We inspect our items and aim to describe and photograph their condition accurately. Vintage and pre-owned garments may show signs of age and previous use, including fading, print wear, repairs and other condition characteristics.
An item’s condition is assessed in the context of its description, age, price and disclosed wear. Undisclosed problems will be considered individually and in accordance with applicable consumer law.
Please review the full description, photographs and available measurements before purchasing. Contact us if you need additional information.
4. SIZING, COLOUR AND ITEM IDENTIFICATION
Sizing varies between brands, countries and manufacturing periods. Please compare the listed measurements with a similar garment that fits you well rather than relying solely on its tagged size.
Colours may appear different across screens and lighting conditions. This does not excuse a materially inaccurate description or photograph.
We assess a garment’s age, brand and other characteristics using available information and observable details such as labels, construction and print characteristics. Where a detail cannot be established confidently, we aim to use appropriately qualified wording.
Please contact us if you believe an item differs from its description.
5. PRICES AND PAYMENT
Prices are displayed in the currency identified on the website and at checkout. Please check your selected currency before paying.
Applicable taxes, shipping charges and the total payable are displayed at checkout.
Available payment methods are shown at checkout. You must be authorised to use the payment method you provide.
Prices and promotions may change for future purchases. We will not retrospectively increase the agreed price of an accepted order without your agreement.
Any conditions attached to a promotion will be stated with that offer.
6. ORDERS AND AVAILABILITY
Please provide accurate contact, billing and delivery information and check your order before submitting it.
An order confirmation email acknowledges receipt of your order. If we identify a problem with availability, payment or order details, we will contact you promptly.
Occasionally, stock discrepancies or listing errors may occur. If we cannot supply an item, we will notify you and refund any payment collected for that item and any associated shipping charges that no longer apply.
If a pricing or description error affects your order, we will explain the issue and any proposed correction. You may decline the correction and receive a refund for the affected item if it has not been supplied.
We may decline or cancel an order where we have reasonable grounds to suspect fraud, unauthorised payment or unlawful activity. Any payment collected for goods we do not supply will be refunded.
These provisions do not limit any other remedies available under applicable law.
7. CHANGES AND CANCELLATION REQUESTS
If you need to change your delivery details or request cancellation, email us as soon as possible.
We will check whether the request can be accommodated. Once an order has been dispatched, changes or cancellation may no longer be possible.
This does not affect your rights under our Return and Refund Policy or applicable consumer law.
8. SHIPPING AND DELIVERY
We ship Australia-wide and internationally to supported destinations.
Orders are typically dispatched within 1–3 business days, excluding weekends and public holidays. Busy periods, new releases or holiday closures may affect dispatch times. Planned changes will be communicated on our website.
Dispatch time covers preparing and sending your order. Carrier delivery time is additional. Choosing an express delivery service does not change our usual preparation time.
We offer free shipping within Australia on orders over A$150. This offer does not apply to international orders. Available shipping services, charges and any express upgrades are displayed at checkout.
Online stock is separate from our West End retail stock. In-store collection is not available for online orders.
Please refer to our Shipping Policy for tracking, delivery delays and international customs information.
If your parcel is delayed, missing or damaged, contact us so we can help investigate and arrange any remedy required by applicable law.
9. RETURNS AND REFUNDS
Our Return and Refund Policy explains how to report a problem, arrange a return and obtain an applicable remedy.
We do not generally accept returns for change of mind, personal preference or incorrect fit where the item and its measurements have been accurately described.
This does not affect your rights where an item is faulty, incorrectly described or otherwise fails to meet applicable consumer guarantees.
Please contact us before posting a return so we can provide the correct return address and instructions.
10. WEBSITE USE AND ACCOUNT SECURITY
You must use our website lawfully and respect the rights of others.
You must not use the website to commit fraud, impersonate another person, submit deliberately false information, distribute malicious software, access accounts without permission or interfere with website security.
If you create an account, take reasonable steps to keep your login details secure. Contact us if you suspect unauthorised access.
We may reasonably restrict access where necessary to address fraud, security threats or serious misuse. Any restriction does not remove rights relating to existing purchases.
11. WEBSITE CONTENT AND THIRD-PARTY SERVICES
Our original website content, including our photographs, written descriptions and branding, must not be copied or commercially reused without permission, except where permitted by law.
Other brand names and trademarks belong to their respective owners. References to them identify the products offered and do not, by themselves, indicate an affiliation or endorsement.
Our website may link to external websites or offer services provided by third parties. Their own terms and privacy practices may apply to those services.
Our use of third-party providers does not remove our responsibilities to you under applicable law.
12. REVIEWS AND CUSTOMER CONTENT
Please ensure any review or other content you submit reflects your experience and does not infringe another person’s rights or contain unlawful material.
When you submit a review for publication, you permit us to display it in connection with our store and products. Any editing for length or formatting must preserve its meaning.
We may remove spam, unlawful content or material that exposes someone’s private information. We will not alter a review to misrepresent your experience.
Private customer enquiries and order correspondence will be handled in accordance with our Privacy Policy.
13. PRIVACY AND WEBSITE AVAILABILITY
Our Privacy Policy explains how we collect, use and handle personal information. It is available through our website footer.
We aim to keep our website accurate, secure and available, but technical interruptions and errors can occur. Please contact us if you notice a problem.
We remain responsible for meeting our obligations under applicable law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including applicable compensation rights.
14. CHANGES TO THESE TERMS
We may update these terms to reflect changes to our business, website or legal obligations.
Updated terms will be published on this page and apply to future purchases. Changes will not retrospectively reduce your rights or alter an existing order without your agreement, except where required by law.
15. GOVERNING LAW
These terms are governed by the laws of Queensland and the Commonwealth of Australia.
This does not remove any mandatory consumer protections or rights to bring a claim in another jurisdiction where applicable law provides those rights.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
16. CONTACT US
For questions about these terms, products or online orders, please contact:
The Love Bubble Collective (Love Bubble Co.)
ABN: 20 726 831 469
Email: hello@lovebubbleco.com.au
Phone: 0401 535 162
Retail store:
Unit 1, 75A Vulture Street
West End QLD 4101
Australia
Please email us before sending a return so we can confirm the correct return address and instructions.