Privacy policy

PRIVACY POLICY

Last updated: 5 November 2026

1. ABOUT THIS POLICY

The Love Bubble Collective, trading as Love Bubble Co., ABN 20 726 831 469 (“we”, “us” or “our”), operates lovebubbleco.com.au.

This policy explains how we collect, use, store and disclose personal information when you browse our website, place an order, subscribe to marketing, submit a review or contact us.

It also explains how to contact us about your information and exercise any privacy rights available to you.

This policy describes our practices. It does not replace any consent that we are required to obtain under applicable law.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with us. It may include:

• Contact details, such as your name, email address, telephone number and delivery or billing address.

• Order details, including products purchased, payment confirmation, delivery information, returns and customer service history.

• Account information, such as your contact details, account preferences and authentication information handled through our account service providers.

• Browsing and shopping activity, including products viewed, items added to your cart, purchases and interactions with our website.

• Technical information, such as your IP address, browser, device information, cookie identifiers and approximate location derived from your IP address.

• Marketing preferences, subscription records and interactions with our emails or advertisements.

• Information you choose to provide in enquiries, reviews, photographs or other communications.

Payments are processed through payment providers. The information available to us depends on the payment method and provider; it may include payment status and limited transaction or card details. Please do not send full payment card details or account passwords by email.

3. HOW WE COLLECT INFORMATION

We collect information:

• Directly from you when you place an order, complete a form, subscribe, submit a review or contact us.

• Automatically through cookies, pixels and similar technologies when you browse our website or interact with our communications.

• From service providers involved in operating our store, processing payments, delivering orders, managing reviews, providing analytics or supporting marketing.

• From advertising and social media platforms when you interact with our advertisements or communicate with us through those platforms.

You can choose not to provide information. However, we may be unable to process an order or provide a requested service without the information needed for that purpose.

4. HOW WE USE INFORMATION

We use personal information to:

• Process payments, fulfil orders and arrange delivery.

• Send order confirmations, tracking information and other service communications.

• Handle enquiries, returns, refunds and complaints.

• Provide customer accounts and shopping features.

• Request, manage and display product reviews.

• Send marketing communications where we have the consent required by applicable law.

• Understand how our website and advertising perform and improve our products, services and customer experience.

• Personalise shopping experiences and advertising, subject to applicable consent and opt-out requirements.

• Detect and prevent fraud, misuse and security incidents.

• Maintain business records, meet legal obligations and resolve disputes.

5. SHOPIFY AND SHOPIFY NETWORK INTELLIGENCE

Our online store is hosted by Shopify. Shopify collects and processes personal information when you visit and make purchases from our store, including information needed to operate the website, process transactions and provide related services.

We use Shopify Network Intelligence. This allows Shopify to use information about your interactions with our store together with information about your interactions with other merchants and Shopify to provide enhanced services. These services can include personalisation, advertising, fraud prevention and improvements to our business and the businesses of other Shopify merchants.

For these purposes, information is shared with Shopify and relevant third-party providers, which may be located outside your country.

Certain Shopify enhanced services may constitute “sharing” of personal information or “targeted advertising” under applicable privacy laws.

For details about Shopify’s processing and your rights with Shopify, see:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com

You can use Shopify’s Privacy Portal to learn about and exercise applicable rights concerning Shopify’s processing, including relevant consent withdrawal and advertising opt-out choices. You can also contact us about processing associated with our store.

6. OUR OTHER SERVICE PROVIDERS

We use service providers to help operate our business. These include:

• Shopify for our online store and related services.

• Payment providers for payment processing and fraud prevention.

• Australia Post and other delivery providers used to fulfil orders.

• Klaviyo for email subscriptions and marketing communications.

• Judge.me for product reviews and review requests.

• Google and Meta for advertising and related measurement.

• Providers of email, business administration, accounting, technical support and secure data storage.

The information disclosed depends on the service being provided. For example, delivery providers receive the contact and address information needed to deliver your order.

Some providers process information on our behalf. Others also process certain information for their own purposes under their privacy policies and applicable law.

We may also disclose information where required or permitted by law, to respond to lawful requests, protect legal rights, investigate fraud or manage a business sale or restructuring, subject to applicable privacy obligations.

7. COOKIES, ANALYTICS AND ADVERTISING

Our website and service providers use cookies, pixels and similar technologies to support shopping functions, remember preferences, understand website usage, measure advertising and personalise content.

Some technologies are necessary for functions such as maintaining your shopping cart or supporting security. Others are used for analytics, personalisation or advertising.

Where consent is required, non-essential tracking must be subject to that consent. Where applicable law provides an advertising or data-sharing opt-out right, you may exercise it through the relevant privacy controls or by contacting us.

Where available, use the website’s cookie preferences or privacy choices controls to manage your selections.

You can also remove or block cookies through your browser settings. Blocking certain cookies may affect website functionality. Browser cookie controls do not necessarily stop every form of data collection or advertising-related sharing.

For information about Shopify cookies, see:
https://www.shopify.com/legal/cookies

For assistance with privacy preferences, email:
hello@lovebubbleco.com.au

8. MARKETING CHOICES

We send electronic marketing where we have the consent required by applicable law.

You can unsubscribe from marketing emails using the unsubscribe link in an email or by contacting hello@lovebubbleco.com.au.

Unsubscribing from marketing does not prevent us from sending necessary service messages, such as order confirmations, delivery updates or responses to your enquiries.

Advertising preferences can also be managed through the relevant advertising platform and any applicable privacy controls on our website.

9. INTERNATIONAL PROCESSING

Our providers may store, access or process information outside Australia, including in the United States and other countries where they or their service providers operate.

International deliveries also require us to share relevant information with delivery and customs providers in the destination country.

The countries involved depend on the service and delivery destination. Contact us if you need further information about a particular provider or transfer.

Where applicable law requires safeguards for an international transfer, we will take the steps required by that law. Where European or UK data protection law applies, this may involve recognised contractual safeguards or another permitted transfer mechanism.

10. REVIEWS AND PUBLIC CONTENT

If you submit a review or other content for public display, the content and any display name you provide may be visible to other people.

Please avoid including private contact details, payment information or information about other people in public submissions.

Contact us if you have a privacy concern about content published through our store.

11. CHILDREN AND YOUNG PEOPLE

We sell clothing for adults and children. Purchasing children’s clothing does not require you to provide a child’s personal information.

Our checkout and marketing subscriptions are intended for people able to provide valid authorisation or consent under applicable law. A parent or guardian should assist where needed.

If you believe a child has provided personal information that should not have been collected, please contact us so we can investigate and take appropriate action.

12. SECURITY AND RETENTION

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure.

Information is held in the electronic systems used by us and our service providers. No online system can guarantee absolute security.

Please protect your account login details and avoid sending sensitive information through unsecured channels.

We retain personal information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, maintaining required records, resolving disputes and meeting legal obligations.

When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to legal requirements and the operation of backup systems.

13. YOUR RIGHTS AND REQUESTS

You may contact us to request access to or correction of personal information we hold about you, or to ask us to delete information that is no longer needed.

Depending on your location and the laws that apply, you may also have rights to:

• Receive a copy of your information in a portable format.

• Restrict or object to certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of targeted advertising or processing legally defined as the sale or sharing of personal information.

• Appeal a decision about your privacy request.

Some requests are subject to legal exceptions. For example, we may need to retain transaction records even after an account is closed.

We may reasonably verify your identity before disclosing information or acting on a request. An authorised representative may contact us with evidence of their authority.

We will respond within the period required by applicable law. If we cannot fulfil a request, we will explain the reason where required.

We will not unlawfully discriminate against you for exercising your privacy rights.

To make a request, email:
hello@lovebubbleco.com.au

For rights relating directly to Shopify’s processing, you can also visit:
https://privacy.shopify.com

14. INTERNATIONAL PRIVACY RIGHTS

Where European or UK data protection law applies, the legal basis for processing depends on its purpose. This may include performing a contract with you, complying with legal obligations, pursuing legitimate interests where permitted, or obtaining your consent.

Where applicable US state privacy law provides rights concerning targeted advertising, sale or sharing, you may submit an opt-out request by emailing hello@lovebubbleco.com.au and use any relevant website privacy controls.

Some advertising-related disclosures may fall within legal definitions of “sale” or “sharing” even when no money is exchanged.

These rights apply to the extent provided by the law relevant to you.

15. COMPLAINTS

If you have a concern about how we handle personal information, please email hello@lovebubbleco.com.au with details of the issue.

We will acknowledge your complaint, investigate and aim to provide a response within 30 days. If we need more time, we will explain why and provide an update.

If you remain dissatisfied, you may be able to complain to the privacy regulator responsible for your location and circumstances.

In Australia, information about privacy complaints is available from the Office of the Australian Information Commissioner:
https://www.oaic.gov.au

Where applicable, you may also contact your local European, UK or other relevant data protection authority.

16. EXTERNAL WEBSITES

Our website may link to external websites or social media platforms. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information. Linking to another website does not, by itself, indicate that we endorse its content or privacy practices.

17. CHANGES TO THIS POLICY

We may update this policy to reflect changes to our services, providers, information handling practices or legal obligations.

We will publish the updated version on our website and revise the date above. Where required, we will provide additional notice or obtain consent.

18. CONTACT US

The Love Bubble Collective (Love Bubble Co.)
ABN: 20 726 831 469

Email: hello@lovebubbleco.com.au
Phone: 0401 535 162

Retail store address:
Unit 1, 75A Vulture Street
West End QLD 4101
Australia

Website:
https://www.lovebubbleco.com.au